Victoria’s Inn at Laurel Point is Seeking an Outlets Supervisor

The Goods from Inn at Laurel Point

Victoria, BC | Downtown Victoria’s award-winning Inn at Laurel Point is currently looking for an experienced candidate to fill the role of Outlets Supervisor.

The Outlets Supervisor is responsible for assisting the Outlets Manager and other Food and Beverage leaders to maintain the operations of Aura Waterfront Restaurant + Patio, In Room Dining (IRD) and Duo Café Bakery. Creating a warm and welcoming dining environment as part of the Food and Beverage team, the Outlets Supervisor’s focus is the daily operations and leadership of the outlets’ colleagues in the absence of the Outlets Manager and Outlets Assistant Manager, and the Director of Food and Beverage

Responsibilities:

The Outlets Supervisor assists with the daily operations of Aura Waterfront Restaurant + Patio, IRD and Duo Café Bakery and is responsible for the leadership and supervision of the colleagues within these departments
Responsible for the appearance, orderliness, cleanliness and proper set up of Aura Waterfront Restaurant + Patio, IRD, and Duo Café Bakery including guest facing and back of house areas
Communicates departmental needs to the Outlets Manager and other leaders
Assists with inventory and maintains par levels
Motivates the service team to work efficiently and professionally and oversees service
Ensure service, culinary and atmosphere standards are maintained
Manages labour, ensuring the schedule is followed and adjusted as needed for business volumes and sick calls
Ensures colleagues follow all hotel policies and procedures and the collective agreement
Provides feedback and redirection to the colleagues on a regular basis
Monitors, tracks, and provides feedback to the Outlets Manager to aid in performance management and performance appraisals
Ensures that appropriate communication between shifts and other departments takes place regarding any changes
Conduct pre and post daily shift briefings and reporting
Assists in ways to build customer/guest loyalty and improve guest recognition
Maintains a safe working environment, and ensure departmental awareness of health and safety standards
Effectively communicates with Culinary, Event Operations, and other departments
Any other duties deemed necessary to fulfill the role

Job Requirements:

Minimum 3 years serving experience within an upscale casual or fine dining Food and Beverage establishment
Supervisory experience in Food and Beverage
Proven ability to lead, train and motivate colleagues
Sound working knowledge of MS Office: Word, Excel, and Outlook required
Experience with InDesign an asset
Sound working knowledge of Point-of-Sale systems required
Excellent verbal and written communication skills
FoodSafe Level 1 and Serving It Right certified
Experience in a unionized environment an asset
Flexible availability, including early mornings, late evenings, weekends, and statutory holidays
Must be able to lift 30lbs on a regular basis
Food and wine knowledge
Attention to detail
Ability to work effectively with limited supervision
Sincere desire to exceed guest expectations
Ability to work well under pressure, high energy and self-motivation required
Ability to problem solve
Team oriented
Understands the importance of creating a fun and rewarding work environment
Must be able to embrace the 4 core values of the Inn at Point: Excellence, Respect, Curiosity and Stewardship

What’s in it for you?

Competitive Wages
A fun & friendly workplace culture that embraces diversity
Cross-training opportunities to grow your skills
Best staff meal in town and by the way, it’s free!
Complimentary parking on non-restricted days during the off-season
Comprehensive benefits package
Colleague of the month recognition program
BBQs on our stunning Terrace patio, free themed year-end Gala to thank you
Aura waterfront restaurant + patio staff discount – 50%
Duo Café staff discount – 25%
Need a staycation? We’ve got you covered, after your 1-year work anniversary, enjoy a complimentary one night stay including breakfast for 2
Friends & Family hotel discount (so you can show off your amazing workplace)
Candidate referral bonus – $500
Industry discounts
Workshops
Cross-training opportunities
Skill and advancement training programs
Shower and locker facilities