The Goods from Inn at Laurel Point / Aura Waterfront Restaurant + Patio

Victoria, BC | Find genuine hospitality and a serene setting in downtown Victoria at Inn at Laurel Point. With stunning views of the city’s famous Inner Harbour and serene surroundings on the edge of the capital city, Inn at Laurel Point makes every stay a remarkable one.

Sitting on six acres of parkland, Inn at Laurel Point offers guests a rare retreat. Our 200 water and gardenview rooms, inspirational meeting and event spaces, award-winning Aura Waterfront Restaurant + Patio, mix with ocean air and tranquil gardens to create a standout haven in the city.

Inn at Laurel Point is currently seeking qualified candidates to fill the integral roles of Restaurant Chef (at Aura Waterfront Restaurant + Patio / Inn Room Dining) and Outlets Manager.

Restaurant Chef

The Restaurant Chef is responsible for overseeing the daily culinary operations of Aura Waterfront Restaurant + Patio and Inn Room Dining. The Restaurant Chef works with and under the direction of the Head Chef and assists in the supervision of the kitchen in the absence of the Head Chef.

Responsibilities:

Develop, cost and implement seasonal menus that showcase creativity, technique, while maintaining approachability for our Aura guests
Collaborate with the Head Chef on menu planning, features, and events
Manage food preparation, cooking, and plating with attention to detail and presentation
Commitment to consistency, creativity, and guest satisfaction.
Conducts ordering for the kitchen in the absence of or at the request of the Head Chef
Train, mentor, and supervise kitchen staff, fostering a collaborative and positive work environment
Work together with the Head Chef and other leaders in maintaining proper inventory controls of food, supplies and equipment
Assist in achieving financial and operational targets both food cost and labour cost control
Ensure performance management of culinary colleagues is conducted in a timely and consistent manner
Communicate effectively with all colleagues and leaders
Ensure all colleagues adhere to Inn at Laurel Point’s Health and Safety Policy and BC Food Safe Standards
Support all Health, Safety & Wellness requirements and initiatives throughout the hotel
Operate and maintain equipment in a safe manner
Comply with all company policies and procedures as outlined
Assist in conducting colleague meetings
Develop kitchen colleagues to their fullest potential in a calm, compassionate and effective manner
Any other duties deemed necessary to fulfill the role

Job Requirements:

Red Seal Certification or equivalent, with a minimum of 5 years as overseeing multiple outlets
Proven leadership and managerial skills supporting an environment of colleague growth and development and interdepartmental teamwork
Demonstrated ability to remain composed, decisive, and solution-oriented in a fast-paced, high-expectation environment
Extremely creative and a demonstrated ability to energize a diverse team of culinary professionals
Current on culinary trends and active in the furthering of his/her culinary development
Demonstrated commitment to a welcoming, guest-focused approach
Must have valid Food Safe Certification
First Aid Level 1, WHMIS and Food Safe Level 2 an asset
Sound working knowledge of Windows XP, MS office, Excel, and Outlook
Knowledge of all related kitchen positions
Understanding of Front of the House operations and functions
Demonstrated reliability, including consistent attendance and punctuality, and an understanding of how reliability supports team operations and guest satisfaction
Physical ability to meet the demands of the role, including lifting up to 30 lbs as required
Flexible availability, including early mornings, evenings, weekends, and statutory holidays
Alignment with and commitment to the Inn at Laurel Point’s core values of Excellence, Respect, Curiosity and Stewardship

Reports To: Head Chef

Outlets Manager

The Outlets Manager is responsible for the overall leadership and performance of Aura Waterfront Restaurant + Patio, Inn-Room Dining, and Duo Café & Bakery, ensuring each outlet delivers a refined, welcoming, and guest-focused experience aligned with the Inn at Laurel Point’s values and brand.

This role provides strategic and hands-on leadership across multiple service environments, supporting leaders and colleagues to deliver consistent, high-quality experiences for both hotel guests and the local community. The Outlets Manager leads through presence, structure, and accountability, ensuring service standards, team performance, and operational practices are consistently upheld across all outlets.

Working closely with the Director of Food & Beverage, the Outlets Manager supports forecasting, budgeting, and overall departmental performance, aligning operational decisions with both business needs and guest experience priorities.

Responsibilities:

Provide strong, visible leadership for Aura Waterfront Restaurant + Patio, maintaining a consistent presence on the floor during service
Lead, coach, and support colleagues to deliver a welcoming, attentive, and elevated guest experience
Onboard, train, and develop team members, reinforcing service standards and fostering professional growth
Model composure, professionalism, and guest-focused decision-making in all situations
Establish, maintain, and uphold departmental service standards, policies, and procedures with clarity and consistency
Oversee daily service operations, proactively identifying opportunities to enhance the guest experience
Address and resolve guest concerns with discretion, empathy, and timely follow-up
Foster a respectful, collaborative, and accountable team culture within a unionized environment
Partner with Marketing to promote Aura and participate in relevant community and industry events (e.g., Dine Around)
Ensure POS and related systems are maintained and utilized effectively to support service operations
Support and uphold Health, Safety & Wellness requirements and hotel-wide initiatives
Perform other related duties as required to support operational excellence

Job Requirements:

Minimum five (5) years of management experience, three (3) years within an upscale or fine-dining restaurant or multi-outlet food and beverage environment
Experience contributing to budgeting and forecasting processes, with a clear understanding of labour management and operational cost control
Demonstrated experience leading diverse food and beverage teams; experience working within a unionized environment considered an asset
Proven ability to lead leaders, with a strong focus on coaching, accountability, and team development
Strong operational mindset, with the ability to establish and maintain systems that support consistent service standards across multiple outlets
Demonstrated commitment to a welcoming, guest-focused approach, setting the tone for hospitality across all service environments
Strong floor leadership presence, with the ability to balance visibility in service with broader operational responsibilities
Comprehensive knowledge of food, wine, spirits, and beverage programs, with the ability to guide and support consistent service excellence across all outlets
Demonstrated ability to remain composed, decisive, and solution-oriented in a fast-paced, high-expectation environment
Excellent communication skills, with the ability to influence, coach, and align teams at all levels
Demonstrated ability to manage competing priorities and adapt leadership approach across different service styles (restaurant, café, in-room dining)
Demonstrated reliability, including consistent attendance and punctuality, and an understanding of how reliability supports team operations and guest satisfaction
Solid knowledge of POS systems and standard office software (MS Office, Excel, Outlook)
Valid FoodSafe Level 1 and Serving It Right certifications
Flexible availability, including early mornings, evenings, weekends, and statutory holidays
Physical ability to meet the demands of the role, including lifting up to 30 lbs. as required
Alignment with and commitment to the Inn at Laurel Point’s core values of Excellence, Respect, Curiosity, and Stewardship

Reports To: Director of Food and Beverage

Closing Date:

Please submit your application for Restaurant Chef or Outlets Manager as soon as possible as applications are reviewed daily. Please email your resume to [email protected]. For more information, please visit our Careers page at www.laurelpoint.com/careers.

What’s in it for you?

Competitive Wages
A fun & friendly workplace culture that embraces diversity
Cross-training opportunities to grow your skills
Best staff meal in town and by the way, it’s free!
Complimentary parking on non-restricted days during the off-season
Comprehensive benefits package
Colleague of the month recognition program
BBQs on our stunning Terrace patio, free themed year-end Gala to thank you
Aura waterfront restaurant + patio staff discount – 50%
Need a staycation? We’ve got you covered, after your 1-year work anniversary, enjoy a complimentary one-night stay including breakfast for 2
Friends & Family hotel discount (so you can show off your amazing workplace)
Candidate referral bonus – $500
Industry discounts
Workshops
Cross-training opportunities
Skill and advancement training programs
Shower and locker facilities

Thank you for considering Inn at Laurel Point as your employer of choice!

Inn at Laurel Point

Region: Victoria

680 Montreal St.

250-386-8721

WEBSITE