Thierry Is On The Lookout For An Experienced General Manager

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The GOODs from Thierry

Vancouver, BC | A premium chocolaterie patisserie cafe, voted “Best Desserts” and “Best Pastries” in Vancouver, Thierry offers a contemporary approach to the finest handcrafted chocolates, macarons, pastries, and desserts. With a team of 28 service-oriented colleagues from the front of house (FOH) to the award-winning kitchen brigade, Thierry Cafe is a quintessential taste of Paris in the heart of Vancouver.

Position: General Manager, Thierry
Type: Permanent, Full-Time
Reports to: President, Toptable Group

JOB SUMMARY:

The General Manager is responsible for leading and supporting the day-to-day operations of the cafe. Working closely with both front of house (FOH) staff, the Pastry team and the President to ensure that customers receive the highest levels of service excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as required)

– Proactively identifies, evaluates, and continually improves service strategies to always ensure our customers receive best in class service
– Provides ongoing leadership, development and motivation to the FOH team
– Recruits, onboards, trains, performance manages, and schedules the FOH staff
– Works closely with the Pastry Chef and culinary team to support and deliver a unique culinary experience
– Manages all health, safety and sanitation standards, ensuring that requirements are met and maintained
– Actively engages with guests, cultivating relationships and guest satisfaction
– Identifies root causes of gaps in customer satisfaction and assists in the development of corrective and proactive action plans where appropriate
– Ensures all fixed assets are in good working condition, oversees preventative maintenance of assets
– Develops and maintains food quality control, profit and loss controls, inventory levels, and labor and product cost monitoring
– Accountable for the development of sales budgets and responsible for the successful execution of these budgets
– Generates business growth through local marketing initiatives
– Oversees the development of short and long term financial and operational plans
– Performs other duties as assigned or directed
– Proactively responds to third party review sites and guest comments in coordination with the Communications team
– Assists with photo shoots to develop Communications assets for website, social media, promotional collateral, etc.

REQUIRED EXPERIENCE AND QUALIFICATIONS:

– 5+ years of experience managing a similar venue
– An inspiring leader who has proven skills motivating a team to achieve its highest potential
– Related post-secondary education that supports the role
– Highly committed to a premium level of quality in both guest service and the overall operation of the cafe
– Strong problem solving skills with demonstrated commitment to immediate service recovery solutions
– Skilled at developing and creating experiences that drive customer satisfaction and loyalty
– Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
– Excellent planning, organizational and problem solving skills
– Ability to handle conflicting deadlines and prioritize
– Proficiency in all Microsoft Office applications required
– Level 1 and Level 2 Food Safe Certification
– Serving It Right License
– Flexibility to work weekends and holidays

To apply, please visit www.toptable.ca/careers/general-manager. We thank all applicants for their interest. Please note that we will only be able to respond to those selected for an interview.

Details


Thierry Chocolaterie Patisserie Cafe
1059 Alberni Street (Thurlow/Burrard)
Vancouver, BC
Tel: 604 608 6870 | Email: info@thierrychocolates.com
Web: www.thierrychocolates.com
Hours:7am – midnight Mon-Fri | 8am – midnight Sat-Sun

Gallery

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The Team

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Chef Patissier – Thierry Busset
General Manager – Eduardo Oliviera

About Thierry

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Founded in the traditions of internationally acclaimed maître pâtissier Thierry Busset’s native France, Thierry offers a contemporary approach to the finest handcrafted chocolates, macarons, pastries, and desserts. Whether you drop by for a mid-morning cappuccino and croissant, a leisurely lunch, or a post-dinner dessert and drink on our licensed patio, Thierry is designed to uplift the spirit.

ACCOLADES

Best Dessert
WHERE Magazine ‘To Dine’ Awards, 2015

“Best Pastry Bakery, Bronze
Georgia Straight “Best of Vancouver”, 2014

Best Last Course
WHERE Magazine ‘To Dine’ Awards, 2013-2014

Best Desserts
Georgia Straight Golden Plate Awards, 2013-2014

Certificate of Excellence
Trip Advisor, 2013

Best Patisserie, Gold
WE “Best of the City”, 2013

Pastry Chef of the Year
Vancouver Magazine Restaurant Awards, 2012″

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