Toronto restaurant industry veteran Bruce McAdams recently presented his “Rethink Tipping” talk at TEDxGuelph. In it, he expertly explained why Canada’s $6 billion a year (!) restaurant tipping model is racist, sexist, ageist, unjust, and otherwise so thoroughly messed up as to be completely nonsensical.
PS. The video is 20 minutes long and worth it (and no, the Glowbal Group isn’t mentioned…not even once).